Partner Led Support
Rebura's Partner Led Support gives you all the power of AWS Enterprise Support with a crucial difference—a dedicated team that truly understands your business. As an AWS-approved support provider, we become your single point of contact for everything AWS.
What’s included?
24/7 technical support & unlimited cases
AWS Trusted Advisor checks
Well-Architected reviews
Cost optimisation support
Designated Technical Account Manager (TAM) equivalent
Escalation management (backed by AWS)
What’s in it for you?
Primary AWS Contact
We serve as your first line of support for all technical and billing queries, managing AWS Support case creation, updates and escalations while also assisting with AWS Entitlements, Credits and partner benefits.
Cost Management
We handle all billing queries and escalations with AWS, monitor for unexpected spend increases and unusual usage patterns, and provide advice and support to help you plan and purchase the right Reserved instances or savings plans.
24 x 7 Support
Collaborate with our experienced engineers at any time to resolve issues and optimize your platform, with prioritized fast response and resolution to keep your team productive without interruption, supported by clear escalation paths and priority handling.
Critical Monitoring
Monitoring key AWS Services, workloads and infrastructure with proactive response to critical alarms and health alerts, plus regular reviews to adjust thresholds and priorities.
Tailored Guidance
Cost optimization and efficiency recommendations with guidance on AWS Services and best practice alignment for security, scalability and resilience.
Benefits
Rebura and AWS Expertise
You will benefit from both our expert AWS knowledge, as well as AWS Expertise.
Cost Effective Solution
Partner Led Support provides access to expert quality with AWS Enterprise support features, without having to pay full price for AWS Enterprise support
AWS Optimisation
We help drive efficiency through cost savings, strategies and guidnace on adopting new AWS services.
Seamless Communication and Escalation
We directly engage AWS Support on your behalf, streamlining escalations and ensuring faster resolution times.
Private Pricing Support Requirements
Whether you're considering or already using a Private Pricing Agreement (PPA), PLS allows you to meet the Enterprise Support requirement at a lower cost, unlocking pricing benefits without the high support overhead.
What makes Rebura different?
Extension of you
We work as an integrated part of our clients, aligning closely with goals, processes, and values to provide support that feels like an in-house extension rather than an external provider.
A Customer Centric Approach
Our Partner-Led Support remains customer-focused — ensuring clear communication, proactive engagement, and a support experience tailored to your environment
End-to-end AWS Expertise
AWS Certified team with specialised AWS knowledge to manage Infrastructure and costs with over 90+ certifications.
24x7 Rapid Incident Response
An average response time of under 5 minutes to respond and start investigations for critical issues 24x7.
